Why was my order canceled and my payment refunded?
1 min read
Here are some common reasons for this situation:
1.The payment is rejected by your card issuer.
You could contact the issuing bank for more details or try another payment method or card.2.Your payment request was rejected due to security issues.
You could try to pay with another payment method or card. If you are not willing to change, you could contact us to provide your identity information for identity verification, after we verify it, you can pay agai
3.There is some mismatched information in your order, or we need to confirm the receiver information with you.
Usually, we tried to contact you to correct or confirm the information by call/email/message, but maybe you were busy and missed it. We will cancel your order if we do not receive your reply overdue for your benefit.
4. One or more products included in your order are out of stock.
Usually, we tried to contact you to explain the situation by call/email/message, but maybe you were busy and missed it. We will cancel your order and refund it if we do not receive your reply within 5 days for your benefit.If you have other questions or need more help, please feel free to contact us.
