Registration & Sign In

2

• What can I do if I forget my password？
• How can I register an account?

Abnormal orders

5

• Why cannot I find the order in my account?
• What does “Split Shipped” mean?
• Why was my order canceled and my payment refunded?
• Why did the order status say to contact the customer?
• When will I get a refund after I rejected my order?

Guarantee

16

• Authentic Products Guarantee Policy
• Shipping Insurance Service Policy
• Tariff Insurance Service Policy
• Toys Hobbies and Robot Quality Guarantee Policy
• Laptop Quality Guarantee Policy
• Mini PC Quality Guarantee Policy
• Projector Quality Guarantee Policy
• 3D Printer Quality Guarantee Policy
• Smartphone Quality Guarantee Policy
• Tablet PC Quality Guarantee Policy

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Order request

5

• How to remove Likepax logo from my package?
• How can I receive assistance for placing an order?
• Where can I download the Invoice of my orders?
• What can I do if fill in the wrong address?
• How do I cancel an order on Likepax?

Return and Exchange

9

• 7 Days DOA Guarantee Policy
• 7 Days Missing/Wrong Items Guarantee Policy
• No Reason Returns Policy
• How can I send you a video of my faulty product?
• I don’t know how to use this product. What can I do?
• My products have stopped working. What can I do?
• One or more items are missing when I open the package. What can I do?
• I received the wrong AC adapter for my country. What can I do?
• My product arrived faulty/damaged. What can I do?

Logistics

4

• Why is my parcel at the local post office?
• Why is my order shows “customs hold”?
• What does “Confirm Delivery” mean?
• How to track my package?

Delivery

13

• Where are Likepax’s warehouses located in?
• What is Likepax Express?
• Why can’t I select my desired courier/free shipping for my country?
• Need my order urgently. Can I select express shipping?
• Likepax shipping introduction
• How does Likepax ship your order and how long does it take to ship ?
• Can you ship to my country?
• When will it be delivered? Possible causes for non-delivery?
• Why is my package delayed and the tracking information is not updated?
• How to modify my personal information after ordering?

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Privacy policy

2

• Your Rights
• Privacy Policy

Terms And Conditions

1

• Terms And Conditions